mock call script for hotel reservation

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Guest: Ok, thanks. Calling Diner: Thats doable. Is that okay with you, Mr. Sandals? It's area code 626-555-1739. CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. [Okay] And when will you be returning? The guest wants to reserve room for her husband. Cloned 30,075. Guest: Actually 5th April is my husbands birthday. A: It depends on the price, of course. Virtual Hostess: It has been my pleasure. Lonnie This Friday. Try to understand this conversation: Guest: "I want to make a reservation" Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. B: Fantastic! Caller: Well. Appointment-setting Sales Script A: I'd like to reserve a hotel room. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. Tanya What are the dates you will be visiting with us? Calling Diner: Hi Sara, my name is Ted. This is XXX hotel. Caller: Whoo. A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. May I have your name, please? This form will provide you with the travel details, accommodation information with your . Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? You then forward your calls to a designated phone number and all of your incoming calls are rerouted to our digital call center. Hotel Clerk: All right. It is Hotel ABC. to inquire about available rooms. 3. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. I can text you our address so that you can easily find us with a Google maps if youd like. After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. Practice the Conversations of This Topic with Mike, HOME Copyright 2023. Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. Would you like a smoking or nonsmoking room? This allows your new virtual hostess team to book and handle reservations in real-time. If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. I see. All rights reserved.eslfast.com. Your reservation is in our computer. Hotel Clerk: Its only $200 dollars, plus a 10% room tax. 43 0 obj <>stream B: One more second, sir. 0 B: I'm happy to hear that, sir. 2. B: That'll be nonsmoking. The IIPS Framework. If a waiter or line cook is unable to work their scheduled shift, they can call into this staff hotline day or night. (GEMS)4. Carefully look at their dialogues: Reservation Officer:Good Morning. Virtual Hostess: Good evening and thank you for calling Smiths Steak House. hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. Virtual Hostess: Our dining room dress code is smart casual. Mock sales calls should be part of onboarding, training, and continuous development. Hotel Clerk: Okay. Step 4: Probe/ ask relevant question/s (if applicable). G: Hello Good Morning Zerah, I would like to reserve a room please. Call us! This is Capitol Hotels in Washington, D.C. How may I help you? Comments, requests, suggestions, drop them in the comments. After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. FB PAGE: http://fb.com/reaninjaFB GROUP: http://bit.ly/CCN-FB-Group-NewbiesMY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07INSTAGRAM: http://instagram.com/reagenes---MUSIC: https://www.soundcloud.com/iksonhttps://www.bensound.comIf you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. What time do you close tonight? You have entered an incorrect email address! Here at A Courteous Communications we offer affordable rates with no long-term commitment required. B: Hi, Mr. Sandals. B: We have new room rates, sir. Your reservation is now verified, so all I need is your phone number. Thanks. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Hotel Clerk: Well, would you like a smoking or a non-smoking room? lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. 2. Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. hbbd``b`$c`~" $ZR #JbF u Goodbye. Virtual Hostess: We close at 11:30 pm tonight. 54.36.126.202 You take care. Let me check and see what rooms are available. How may I help you? B: No problem at all. We look forward to seeing you then! I would like to book a room for next week. Hotel Receptionist: Sure, Madam. to change a reservation. Do you have a cheaper room available either on the 20th or the 22nd? Caller: Alright. Steps You Should Follow Step-1: Answer the telephone within 3 rings. What is it? Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life. I urgently need a single room for 1st January. My name is Michelle. Goodbye. I hope you and your wife enjoy dinner tonight and have a wonderful time for the remainder of your vacation. November 25, 2019 at 8:18 pm . Caller's Profile: Female, 20-25 years old, nervous. f&!bLEL `'E9xq PLS. A: Definitely nonsmoking. Receptionist: Enjoy the rest of your week! Repeat A: I need to make a plane reservation. Hotel Clerk: How do you spell your last name, Mr. Maexner? Lonnie Yes. What time are both check-in and check-out? You can email the site owner to let them know you were blocked. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. B: That won't be a problem. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. Be assured that we will also decorate the room in best possible way. Receptionist: Yes, all hotel guests are allowed access to those facilities. Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Have a pleasant day. I plan to be there in April from the 14th to the 17th. This is the front desk. B: Sir, I'm Michelle, and I run the front desk. The call should look something like this: Introduction (5%): Answer the phone in a professional manner. Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar Praveenjha1971@gmail.com; Hospitality Career Guide Blog Page 34 5- Repeat the surname, room number and time of the requested wake-up call in order to assure the guest that all details are . Mr. Abrams: Thank you! Guest: Yes, thats right. A: I quit smoking, so nonsmoking. Someone will give you a call momentarily. GUEST: I AM CHRISTIAN LABONETE. Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. A: Maybe. Thank you so much for choosing our hotel, sir! Here at A Courteous Communications, we have state of the art technology and software that allows us to synch up to your reservation book. I'm John Sandals. your phone number is (718) 204-0341. Bill Oh excellent. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Tanya That's Friday, the 27th? Click to reveal I have also included the product knowledge so you can train yourself to think like a call center agent. A: I have no problem with that. A: That would be 626-555-1739. All rights reserved. Dont worry. Our prices are now slightly higher. HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. A: I will be traveling to Aspen, Colorado. May I ask you for a special favor? Are you within walking distance from the Hilton on I-Drive? My number is 626-555-1739. When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. Well, let's go with that. Guest: That is so kind of you. This is Cherry speaking, how may I help you today? Repeat as necessary. Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D Your reservation is confirmed. Do you prefer a smoking or nonsmoking room? UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. I can't handle that smell. Could you tell me when you need the room? Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Are these facilities available for all hotel guests? HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? Lonnie Yes, I would. Diego Guerra says: This is awesome, you are really talented, it is like a real scene. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, What is yourdestination? STEP 1 - Briefly summarise what has been accomplished on the call. Review the key vocabulary and the sample sentences. Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. A: It's 626-555-1739. B: It's $308 a night. Guest: Why not? Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. Let me see here. to report a cancellation. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. "Good Morning, Front Desk. Now that you have a basic overview of how the answering service works, we want to give you an insider look into a conversation. Review the key vocabulary and the sample sentences. Now, if you'll just tell me your phone number. Caller: Uh, well, Id like tocatcha return flight on the twenty-ninth. B: That's no problem at all. I thought it's a great preparation for you! Carefully look at their dialogues: Hotel Receptionist: Good Evening. I did notice on your website that you have a pool and an exercise room. An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. M-FG3Hdjo%+Z3DDE}h!9Sc 0?Z$:YfZ^|]+"4DU$X}th cLL+x#'YQ9j=*U4[xPR ;uVt1a|M0)GCYvLLhh]5Dm)VBhV|kQlT"3y*F1L!0QmdZ q6a!bfcay A: Nonsmoking, please. Suit rooms will be too expensive for me. A bellboy will bring your bags up shortly. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. In fact, our all single rooms are occupied for next 5 days. B: Great, Mr. Sandals. By the way, how much is it? 504K views 1 year ago Mock Call #9: Hotel Reservation. Thank you very much. A: A queen sounds great. Click here to watch the full version of this mock call with detailed explanations: https://youtu.be/v7ZyTTnt2D8Here's an uninterrupted version of a booking m. :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. % The guest wants to reserve room for her husband. The hotel stay also includes breakfast. ezekiel mae says: Do you have mock call for retail services. #CancellationOfReservation #HotelReservation #FrontOfficeOperations B: Each night will be $308. Well, lets go with that. A: Nonsmoking, definitely! To confirm Ted, I have you booked for 2 at 9:00 pm tonight. Could I have your full name, please? We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee. Do you need our services? Caller: Alright. My name is Michelle. Would you care for a room with a balcony? Caller: Yeah? Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Reply. Travel Agent: Okay. Now, about the bed, is a queen-size okay? All we need now is a phone number. A: Hi there, I want to reserve a hotel room. Hmmm. Virtual Hostess: Thank you, Ted. Nonsmoking. Watch popular content from the following creators: Beauty and the Best (@beautyandthebest100), Beauty and the Best (@beautyandthebest100), Sam Jarman(@sam_jarman), Sammie Kahkola(@sammiekahkola), John Liang(@johnsfinancetips) . Sunnyside Inn. Hotel Receptionist: Good Bye, MrsStephany. Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. 2. B: Our room rates recently went up. Please tell me how can we help you. I HAVE A NEW WEBSITE. B: Perhaps you didn't know that we have new room rates. Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. A: Sure! To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. Hotel Receptionist: Certainly mam. Here we will share 2 real life scenario. Welcome to the Westin Hotel C: Hi, Good morning. B: Hi, sir.