the seller can't send a return shipping label

I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. Select 'Internet Options'. Bring it to the drop off location with the item you want to return. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Hopefully I won't have to do a chargeback. As mentioned, you can ask eBay to step in on day 4. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. Stamps.com is an independent vendor of the USPS. So I will turn to ebay and see what they will do. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? the seller is asked if they want to provide a return label or have eBay do it. Select your carrier and enter the tracking number. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. My questions: how long do I have to before my refund request is cancelled? Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". (I think Customer Service agents are allowed to extend that time period for international transactions.). I had paid directly with credit card through eBay (not Paypal). However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Copyright 1995-2023 eBay Inc. All Rights Reserved. I requested a return, and the seller agreed to this. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Contact the seller for a return shipping label. The seller would have needed to send a separate new payment to buyer for the label. Sign in to your FedEx account, or, if you don't have one, register online. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Simply print the label on normal paper and tape it to the package. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the buyer paid, theyll need to contact the carrierinstead. Let the seller know how much it will be and if they do not send you the money, contact ebay customer service on Facebook. Heres how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. Since the seller is from China, they have to send you the funds to pay for the return shipping. Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. They can then print the label and use it to send the item back to you. You could always take your package to The UPS Store, but its easy to make a label online, too. Youll need to ship the item back before the date stated in this email. You might want to first package the phone so that you can give them the weight and dimensions for the label. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. Box it, label it, send it all from home. I'm sure they know that they're supposed to send you the money for shipping. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. . Just print your own shipping label with postage and then schedule a Package Pickup. Make sure you know what you can ship and what you cant to avoid delays and fines. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. Unless that 2nd item was damaged or not as described you would be wrong to do so. Seal your box with plastic or nylon tape at least two inches wide. . Welcome to the Shipping board! Now I'm supposed tosend items back. Choose Orders & Shipping. That sounds like a scam to me. I'm in Prague". If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Scan this QR code to download the app now. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. I request a return for an item which was accepted by the seller yesterday. Dont use duct tape. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. It's just part of how the sausage is made. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? How to use your eBay earnings to purchase shipping labels. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Tip - edited The seller either has to provide you a pre-paid label or send you the money to return. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. The seller is responsible for the return shipping costs but they won't send me a return label. Select Create return label. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. If they don't, return to the case on day 4 and ask Ebay to step in. I was sent the wrong DVD from the UK. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Who's responsible for return shipping costs depends on why the item is being returned. I sent a message the seller for a return label, but there was no reply. Read our most popular questions and answers on how to handle return shipping for items you've sold. I didn't realize it was a US only thing. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. This is twice the price of the fishing rod. Photographs show that you have lived. -Unknown, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Return shipping labels don't include insurance. 03-14-2018 03-14-2018 See our Partial refund guidelines for more details. Seller "can't send a return shipping label. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. edit He's refusing to give me the money first to ship it back. Something went wrong. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). You can print a shipping label with postage . For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There are several ways you can send an item back to the seller. For more information about refunds and refund amounts, go to Refunds and Exchanges. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. A strong shipping strategy is key for a successful holiday. I'm nto trying to scam anybody. Does this option not appear on the screen until after three days? Select 'Every time I visit the webpage'. Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Don't use duct tape. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Get $5 in free postage to use during your trial. The last message from the seller: "wow did you know there are actually humans behind these sales? Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. 03:37 PM Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. You are registered in the U.S. but say you are in Prague. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Send the funds using the buyer's preferred method. 03-14-2018 Copyright 1995-2021 eBay Inc. All Rights Reserved. (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. and our Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. Enter a message to send to your buyer along with the return label. My problem now is that there is no option to get eBayinvolved. Tip You can create and email return shipping labels to customers easily using Stamps.com. When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. "Does this option not appear on the screen until after three days?". If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. Copyright 1995-2023 eBay Inc. All Rights Reserved. 770752426095 bcb85849-4774-4837 . If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. Your buyer can then print the label and use it on their package. "See return details" button in both messages Send the item back The seller is responsible for return shipping charges. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Return shipping costs when you use an . You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. If the item location was China that is where you are supposed to be returning it to. I'm returning an item - Seller can't give a shipping label. Was it a Not As Described reason? The strangest thing happened on the phone today. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. Holiday shipping is now in full swing, check out these helpful shipping tips! Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). I contacted the seller and they said that ebay will pay me once I send the item back since they froze the money. Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. Return Shipping Costs. Sorry this information wasnt helpful. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. Click on Send an eBay Shipping Label. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. 11:01 AM Wait for the package to be returned. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! The seller is still responsible for return shipping costs, so contact them to arrange return shipping. I am a busy person so i forgot to check one last time if it was reset. Do you back your Paypal account with a credit card? I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. ", Are you sure you can't send it USPS Priority International? Privacy Policy. Schedule a Pickup. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. Select Create return label under the original shipping label number on the order. You haven't provided me with a return label or the funds to purchase one myself. Thank you for the reply, much appreciated. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. If there's still no resolution, I'll try those two links you sent. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. The only time an automatic label can be provided by the seller or eBay is if both are in the US. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Says he will only "refund upon receipt". If they don't ebay will force the refund without a return. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. So I think the mechanics of return shipping will be a moot point. Typically shipping software is used to create return shipping labels. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. You can return items in the following ways: To see which options are available for your return, go to Your Orders. Returns Made Easy. Returns may be handled differently on them. Don't trust them. . Does this option not appear on the screen until after three days? When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. 10:08 AM Weigh yourself while holding the package, and then weigh yourself alone. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. But that is not something you need to share with eBay or with the seller. What kind of return did you open? ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". Learn more about our signature confirmation requirements. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Obviously I don't trust him to give me the money back AFTER I ship it out. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. I'm in Prague. That is starting to make more sense now. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Adding tracking details to your return helpsprotect against delays or issues in the refund process. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . What can Ebay even do? moment, Oh, Ship! Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Seal your box with plastic or nylon tape at least two inches wide. Customer Service reps have a quota and will say anything to get you off the phone. I purchased a phone but it was locked by PIN once it's turned on. The seller agreed to a return, butcan't buy a return shipping label (international shipping). Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. What should I do in this case? "The seller can't send a return shipping label". If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. If you want return shipping to be insured, see our section on alternative return shipping options. I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". Type a message to the buyer. - edited These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. 2023

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